TERMS & CONDITIONS
BY USING THIS WEBSITE YOU ARE AGREEING TO OUR TERMS AND CONDITIONS
Jewellery Design Studio is a member of the Jewellers Association of Australia (JAA) and is a participant in the JAA Jewellery Industry Code of Conduct, which means we adhere to the highest standards of ethical, professional and business practice
Please read the following Terms & Conditions in regard to refunds, returns and exchanges. Whilst we sincerely hope that you are completely satisfied with your purchase from Jewellery Design Studio, should you wish to return or exchange your item it will be subject to the following conditions.
By using this website you are agreeing to our Terms and Conditions.
You may return items sold online for a full refund.
Claims for refunds must be made within 14 days of purchase. You need to contact us direct at firstname.lastname@example.org to register your request. Goods will not be accepted without this initial contact.
All returned items must be pre-paid, and COD parcels will not be accepted. The goods must also be insured (e.g. Australia Post ‘Extra Cover’) against loss during transit. If the item has been returned due to manufacturing faults, the costs of post and Insurance will be refunded within 14 days of delivery to PO Box 477, Joondalup WA 6027, together with the item refund. Likewise the items can be delivered directly to our Joondalup store at 133 Grand Boulevard, Joondalup WA 6027.
All items will be required to be returned to Jewellery Design Studio in ‘as new’ condition, including all paperwork such as Valuations, manufacturers warranties, Diamond certificates etc. If stone certificates are not returned with goods, a charge up to $ 350.00 will be applied to enable replacement of International or Local Certificates. The items will be subject to inspections by our Quality Assurance team before a refund is processed.
Refunds are not available for items which have been handled by a ‘third party’ e.g. resized, engraved etc., by another jeweller.
Where items have been purchased through Credit or Eftpos, any refunds will be credited direct to cardholders account. All other refunds will be via Cheque within 14 days.
Refunds/ exchanges are NOT available on Specials, Sale or clearance items unless they are faulty or or were damaged in transit.
Refunds are NOT available on special orders, or commissioned pieces unless they are faulty. Refunds are not given on special orders because you have changed your mind.
Jewellery Design Studio will exchange items with 14 days, where the items are returned in ‘as new’ condition together with all the paperwork, certificate, boxes, valuations and manufacturers warranties etc. (If stone certificates are not returned with goods, a charge up to $350 will be applied to enable replacement of International or Local Certificates.) The items will be subject to inspections by our Quality Assurance team , and items which have been sized, altered or engraved cannot be exchanged.
Once an item has been accepted for exchange, should the exchange be of a lesser value, a Voucher will be issued for the balance of the purchase. The Voucher will be valid for 6 months after which time it will be voided.
Jewellery Design Studio will accept Lay Bys via online purchases for a period up to 3 months.
A deposit of 30% is required with twice monthly payments thereafter.
Goods remain the property of Jewellery Design Studio until all payments are made and the terms and conditions of the Lay By are fulfilled.
Should you fail to make payments as agreed or fail to meet any other conditions of the Lay By agreement the contract will be deemed to have been cancelled by the purchaser.
A consumer can cancel the Lay By purchase at any time before delivery of the goods. However the 30% deposit is not recoverable. (Cancellation Fees on special orders or commissioned pieces is 50%)
The Retailer who cancels the Lay By agreement due to unforeseen circumstances, cannot charge a termination Fee.
Lay Bys of more than one item can be separated only if full payment for the item/s handed to the consumer have been recovered and an appropriate deposit is still left on the remaining items/s.
Please contact us on email@example.com for further details.
Where an item is deemed a ‘special order’, i.e. specifically designed and manufactured for you, or ordered specifically for you from an external supplier. We are not required to offer a refund or replacement if you simply change your mind.
We are obliged by Law should the item have a major problem such as:-
- Has a problem that would have prevented you from purchasing the item were it disclosed
- Is unsafe
- Is significantly different from the sample or description
- Doesn’t do what we advised it would do and can’t be easily fixed
If the problem is not Major, we will repair the item within a reasonable time. If it is not repaired within a reasonable time you may select a refund or replacement.
Please ensure that care is taken in selecting sizes, please refer to Ring sizing tips to assist with size selection.
For purchases in excess of $1500 the first sizing is free up to 3 sizes up or down within 30 days of purchase. Size differences larger than this may incur Fees, or require total replacement depending on style. Items such as full hoop diamond bands, full hoop patterned bands, or rings where diamonds sit down the sides of the finger may require replacement rather than resizing. This may incur extra costs. For any queries please contact us on firstname.lastname@example.org for more detailed information on specific items.